8gl Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 8gl ("8gl," "we," "us," or "our") collects, uses, stores, shares, and protects the personal data of individuals ("you," "your," or "Player") who access or use the 8gl website and online gaming platform (collectively, the "Platform").

8gl is committed to protecting the privacy and personal data of all users of the Platform. This Policy is designed to be transparent and easy to understand. We encourage you to read it carefully. By registering an account or using the 8gl Platform, you acknowledge that you have read and understood this Policy.

This Policy should be read alongside the 8gl Terms & Conditions, which govern your use of the Platform. Capitalised terms not defined in this Policy have the meanings given to them in the Terms & Conditions.

2. Data Controller

For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, 8gl is the personal information controller in respect of the personal data collected through the Platform.

If you have any questions about how 8gl handles your personal data, or if you wish to exercise any of your data subject rights, you may contact our Data Protection Officer (DPO) using the contact details set out in Section 15 of this Policy.

3. Personal Data We Collect

8gl collects personal data in the following categories:

3.1 Data You Provide Directly

• Identity Data: Full legal name, date of birth, gender, nationality, and government-issued identification number (e.g., Philippine National ID, passport, driver's licence).
• Contact Data: Email address, mobile number, and residential address (including city, province, and postal code).
• Account Data: Username, encrypted password, account preferences, and communication preferences.
• Financial Data: Payment method details (e.g., GCash mobile number, PayMaya account reference, bank account details for BPI, BDO, Metrobank, UnionBank, Landbank, PNB, or Security Bank), transaction history, deposit and withdrawal records.
• Verification Data: Copies of identity documents, selfies, or other materials submitted for Know Your Customer (KYC) verification purposes.

3.2 Data Collected Automatically

• Technical Data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
• Usage Data: Pages visited, games played, session duration, click-stream data, search queries within the Platform, and feature interactions.
• Transaction Data: Details of all deposits, withdrawals, wagers, wins, losses, and bonus redemptions on the 8gl Platform.
• Cookie Data: Data collected via cookies and similar tracking technologies as described in Section 9 of this Policy.

3.3 Data from Third Parties

8gl may receive personal data about you from third-party identity verification providers, payment processors, fraud prevention agencies, and regulatory databases where this is necessary to verify your identity, process payments, or comply with legal obligations.

4. How We Use Your Personal Data

8gl uses your personal data for the following purposes:

• Account Management: To register and maintain your 8gl account, verify your identity, and manage your account settings and preferences.
• Platform Services: To provide access to games, process wagers, calculate and credit winnings, and deliver all features of the 8gl Platform.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, bank transfer, and debit card, and to maintain accurate financial records.
• Legal Compliance: To comply with applicable laws and regulations, including PAGCOR licensing requirements, anti-money laundering (AML) obligations, and the Philippine Data Privacy Act.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, cheating, and other prohibited conduct on the Platform.
• Responsible Gaming: To monitor gaming behaviour, identify signs of problem gambling, and administer responsible gaming tools such as deposit limits, cooling-off periods, and self-exclusion.
• Customer Support: To respond to your enquiries, complaints, and support requests, and to maintain records of communications.
• Marketing & Promotions: To send you information about 8gl promotions, bonuses, and new features where you have consented to receive such communications. You may opt out at any time.
• Platform Improvement: To analyse usage patterns, conduct research, and improve the functionality, performance, and user experience of the 8gl Platform.

5. Legal Basis for Processing

8gl processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and 8gl — specifically, to provide the gaming services you have registered for.
• Legal Obligation: Processing is required to comply with applicable laws, including PAGCOR regulations, AML legislation, and tax reporting requirements.
• Legitimate Interests: Processing is necessary for 8gl's legitimate interests, including fraud prevention, platform security, and business analytics, provided these interests are not overridden by your rights and freedoms.
• Consent: For marketing communications and non-essential cookies, 8gl relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

6. Data Sharing & Disclosure

8gl does not sell, rent, or trade your personal data. We may share your personal data with the following categories of recipients only where necessary and on a strictly need-to-know basis:

• Payment Processors: GCash, PayMaya, and banking partners (BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank) to process your financial transactions.
• Identity Verification Providers: Third-party KYC and AML screening services used to verify your identity and comply with regulatory requirements.
• Game Providers: Software providers whose games are hosted on the 8gl Platform may receive limited technical data necessary to deliver game functionality.
• Regulatory Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies where disclosure is required by law or court order.
• IT & Security Service Providers: Cloud hosting, cybersecurity, and platform infrastructure providers who process data on 8gl's behalf under strict data processing agreements.
• Professional Advisers: Lawyers, auditors, and accountants where necessary for legal, compliance, or financial purposes, subject to professional confidentiality obligations.

All third parties with whom 8gl shares personal data are required to handle that data in accordance with applicable privacy laws and 8gl's data protection standards.

7. International Data Transfers

Where 8gl transfers personal data outside the Philippines — for example, to cloud infrastructure providers or game software vendors located in other countries — 8gl ensures that appropriate safeguards are in place to protect your data. These safeguards may include contractual clauses approved by the National Privacy Commission, adequacy decisions, or other legally recognised transfer mechanisms.

8gl will not transfer your personal data to a country that does not provide an adequate level of data protection without first implementing appropriate safeguards and, where required, obtaining your consent.

8. Data Retention

8gl retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specific retention periods include:

• Account and Identity Data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in compliance with PAGCOR and AML record-keeping requirements.
• Financial Transaction Data: Retained for a minimum of five (5) years from the date of the transaction, as required by Philippine AML regulations.
• Customer Support Records: Retained for three (3) years from the date of the last interaction.
• Marketing Consent Records: Retained until you withdraw consent, plus a reasonable period thereafter for compliance purposes.
• Technical and Usage Data: Retained for up to two (2) years for analytics and security purposes.

When personal data is no longer required, 8gl will securely delete or anonymise it in accordance with our data disposal procedures.

9. Cookies & Tracking Technologies

8gl uses cookies and similar technologies (such as web beacons and local storage) on the Platform. Cookies are small text files stored on your device that help us recognise you, remember your preferences, and understand how you use the Platform.

9.1 Types of Cookies Used

• Strictly Necessary Cookies: Essential for the Platform to function. These include session authentication cookies and security tokens. These cannot be disabled.
• Functional Cookies: Remember your preferences such as language settings, game lobby layout, and responsible gaming tool configurations.
• Analytics Cookies: Help 8gl understand how players use the Platform — which pages are visited most, where errors occur, and how navigation flows. This data is aggregated and anonymised.
• Marketing Cookies: Used to deliver relevant promotional content to you on the 8 gl Platform. These are only set with your consent.

You can manage or disable non-essential cookies at any time through your browser settings. Note that disabling certain cookies may affect the functionality of the 8gl Platform.

10. Your Data Subject Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by 8gl:

• Right to Be Informed: You have the right to be informed of how your personal data is collected, used, and processed — which is the purpose of this Policy.
• Right of Access: You may request a copy of the personal data 8gl holds about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held by 8gl. You can update basic account information directly through your account settings.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 8gl's legal and regulatory retention obligations.
• Right to Data Portability: You may request that 8gl provide your personal data in a structured, commonly used, and machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 8gl's overriding legal obligations.
• Right to Damages: You have the right to be indemnified for any damages sustained due to inaccurate, incomplete, outdated, false, unlawfully obtained, or unauthorised use of your personal data.

To exercise any of these rights, please contact 8gl's Data Protection Officer using the details in Section 15. 8gl will respond to all valid data subject requests within fifteen (15) business days. We may need to verify your identity before processing your request.

11. Children's Privacy

The 8gl Platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations governing casino-style online gaming in the Philippines. 8gl does not knowingly collect personal data from individuals under the age of 21.

If 8gl becomes aware that personal data has been collected from a person under 21 years of age, the account will be immediately closed, all associated data will be deleted, and any deposited funds will be returned to the payment source after deducting amounts wagered. If you believe a minor has registered on the 8gl Platform, please contact us immediately at the details in Section 15.

12. Data Security

8gl implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 8gl Platform.
• Encryption of sensitive data at rest, including financial data and identity documents.
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Incident response procedures to detect, contain, and report personal data breaches in accordance with NPC notification requirements.

While 8gl takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, 8gl will notify you and the NPC as required by law.

13. Third-Party Links

The 8gl Platform may contain references to third-party services such as payment providers. 8gl is not responsible for the privacy practices of third-party websites or services. We encourage you to review the privacy policies of any third-party services you access in connection with your use of 8gl.

14. Changes to This Privacy Policy

8gl reserves the right to update or amend this Privacy Policy at any time. Where changes are material, 8gl will notify registered players by email or via a prominent notice on the Platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the 8gl Platform following the effective date of any amendment constitutes your acknowledgement of the updated Policy. If you do not agree with the revised Policy, you should cease using the Platform and may request account closure.

15. Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by 8gl, please contact our Data Protection Officer:

Data Protection Officer, 8gl
Email: [email protected]

For general support enquiries, you may also contact our customer support team at: [email protected]

8gl will acknowledge receipt of your request within five (5) business days and aim to provide a full response within fifteen (15) business days. If you are not satisfied with 8gl's response, you have the right to escalate your complaint to the National Privacy Commission of the Philippines.